FAQs

Frequently Asked Questions

Canadian customers 

Order price [CAD] under $20.00: $10.00 shipping
Order price [CAD] $20.01–$40.00: $15.00 shipping
Order price [CAD] $40.01–$60.00: $20.00 shipping
Order price [CAD] $60.01–$100.00: $25.00 shipping
Order price [CAD] $100.01 and up: $30.00 shipping

US customers 

Order price [CAD] under $20.00: $15.00 shipping
Order price [CAD] $20.01–$40.00: $20.00 shipping
Order price [CAD] $40.01–$60.00: $25.00 shipping
Order price [CAD] $60.01–$100.00: $30.00 shipping
Order price [CAD] $100.01 and up: $35.00 shipping

US SHIPPING ANNOUNCEMENT: 

Because of recent changes in US government policy on international shipping, some countries have already suspended postal service to the United States and others may soon do the same. For this reason, we’re unable to ship books directly to US customers at this time.

If you’re in the US and would like to order our books, we encourage you to purchase through Bookshop.org or Amazon.com, where you’ll find our titles available for easy ordering.

Thank you for your understanding and support.

International customers

Unfortunately, we are not currently fulfilling international orders.

Most orders are shipped within 24-48 hours of receipt during the week, typically via CanPar or Canada Post. Delivery times are generally 3-6 days for BC and Alberta residents, and 4-10 days for those elsewhere in Canada. In the US, delivery usually takes 4-12 weeks (please allow for customs delays).

US SHIPPING ANNOUNCEMENT: 

Because of recent changes in US government policy on international shipping, some countries have already suspended postal service to the United States and others may soon do the same. For this reason, we’re unable to ship books directly to US customers at this time.

If you’re in the US and would like to order our books, we encourage you to purchase through Bookshop.org or Amazon.com, where you’ll find our titles available for easy ordering.

Thank you for your understanding and support.

Please see our contact page or email orders@hgdistribution.com

If you are not completely satisfied with your order, return your purchase within 10 days for a full refund.

We do sell both audiobooks and ebooks through all major retail platforms. Unfortunately, they are not available for purchase directly through HGD.

Please see our page on submission guidelines.

If you have any other questions for us, please don't hesitate to reach out to our team.
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